Create or sign in to your IMUGA account, choose the relevant service (e.g., passport, visa, work permit), and follow the on‑screen steps. Your progress saves as a draft until you submit.

Yes. Employers or authorized representatives can submit applications where the service type allows sponsorship/representation. They must use their registered account and keep your consent and documents on file.

Some services require an appointment for biometrics, document verification, or collection. If needed, the system will prompt you to pick a date and location during submission.

Check real‑time status in your IMUGA dashboard. You'll also receive email/SMS updates when additional action is required or a decision is made.

Use the dashboard to withdraw and resubmit if the option is available. Otherwise, use the in‑app message or contact support with your reference number to request a correction.

The portal indicates allowed types (commonly PDF or JPG/PNG). Upload clear, full‑color scans and ensure each file meets the size limits shown during upload.

Processing times vary by service and season. Your dashboard will show the current step; urgent travel or complex cases may take longer. Always apply well in advance.

Use a current version of a modern browser (e.g., Chrome, Edge, Safari) with pop‑ups enabled for payment/receipt windows.

Your passport should be valid for the period specified by the service and in good condition. Damaged or altered documents may be rejected.

Yes. Follow the photo guidelines in the application flow or the published 'Passport Photo Standard'. Photos must be recent, with a plain background and neutral expression.

If your documents are not in English or Dhivehi, provide certified translations. Certain documents may also require notarization or attestation—follow the service‑specific checklist.

Some visa types require proof of insurance for the intended stay. Check the service page; upload a policy certificate that clearly shows coverage dates and holder name.

For certain categories, a police clearance or background certificate may be requested. If required, the portal will list it in your document checklist.

Employers may need quota/permit approvals, company registration, and a signed employment contract. Upload legible copies that match the applicant's details.

If biometrics are required, you'll be prompted to book an appointment. Bring your original passport and the appointment confirmation.

Renew your passport before applying if it will expire during the intended stay or processing window. Using a near‑expiry passport can delay approval.

Fees are paid within the IMUGA portal at submission or when prompted at approval. Unpaid applications will not be processed.

The portal supports common card and online payment options. Follow the payment window and keep pop‑ups enabled to receive your receipt.

A receipt is shown after successful payment and is stored with your application. You can view or download it from the dashboard.

If collection is required, your appointment confirmation will list the location and timing. Bring your original ID and the confirmation slip.

Yes, where allowed. Provide a signed authorization letter, a copy of your ID, and the collector's original ID.

Wait a few minutes and refresh your dashboard. If it remains unchanged, contact support with the payment reference shown on your bank/receipt.

Fees are generally non‑refundable once processing begins. Refunds are only considered if a payment error occurred and no service was delivered.

Some employer services support batch submissions and consolidated payments. Follow the employer portal guidance for invoicing and reconciliation.

Report the loss to the nearest police station and contact your embassy/consulate if you are overseas. Update your IMUGA application with the new passport details once issued.

Provide official evidence (e.g., birth certificate, deed poll, court order) and certified translations if needed. You may be asked for additional verification.

Applications for minors require a parent/guardian. Additional consent or presence may be required at biometrics or collection—follow on‑screen guidance.

If you have overstayed, resolve your status as soon as possible. Fines may apply and must be settled before departure or further processing.

If urgent travel is required due to a medical emergency, upload supporting documents (e.g., hospital letter) and contact support after submitting to flag urgency.

Some work visa categories allow changes of sponsor with fresh approvals and compliance checks. Start a new application under the new sponsor as instructed by the portal.

Renew your passport first, then update your application with the new details. Extensions depend on eligibility and current policy.

Many nationalities are eligible for a visa on arrival for a short stay, subject to entry rules. Always verify eligibility and carry proof of accommodation and onward travel.

The exact fee is shown in the application flow and on the service information page before you pay. Fees may change—always confirm in the portal.

Payment gateways and service channels may include charges shown at checkout. Review the breakdown on the payment page and receipt.

Submitting after the permitted window can incur fines. The portal will calculate and add any applicable penalties before payment.

Overstaying may result in fines and additional consequences. Fines must typically be paid before departure or further processing.

If an expedited option is available for your service, its fee will be shown when you select the priority level.

Waivers are rare and assessed case‑by‑case under applicable policy. Provide strong evidence when requesting consideration.

Use the contact form in your application and attach supporting documents. Keep your reference number handy for faster review.

Fees are charged in the currency shown during checkout. If paying with an international card, your bank's exchange rate and charges may apply.